In the event that the Company is unable to provide the service in full during the validity period of the voucher due to reasons within the Company’s control, you are entitled to a full or partial refund of the price of the voucher. The refund request must be submitted by completing the company’s online form, which can be found here: Refund

Or it must be sent to its representative office at 1051 Budapest, József Attila Street, 24 /Opening hours: 9:00-18:00/ (The tickets or vouchers must be enclosed in all cases).